Due to our country’s COVID-19 situation, we have created the following guidelines for your dock and door systems:
- For widely used door and dock systems, we encourage you to disinfect the push stations without getting liquid internally and/or require hand washing after every use.
- We encourage door control stations to have the same care like door knobs (ie utilizing gloves).
- Test your door system and dock systems now and report any service requirements immediately to reserve a service phone call slot.
- Have your O&M manual handy. If you would like an O&M manual for your equipment, please email email@example.com.
For emergency service we will provide telephone and/or video tech support as a back-up option. We encourage your maintenance and management staff to know how to open and close the door manually in the event of emergency exit/entry required.
For Emergency Service, you can call our main number at 973-471-4060. If you can please email pictures and videos visualizing your problem to firstname.lastname@example.org.
Please note, we will only take emergency service calls if you call our main line, not by text, or Live Chats.
Thank you for your loyalty to Loading Dock Inc.
We will reserve our best customer service to our existing customers & relationships.